Questions about a product, an order, shipping, or a return? Email us and we’ll get back to you.
Email support
- Email: support@new-game-gear.com
- Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time (ET)
To help us answer faster, please include your order number, the item you’re writing about, and, for a damaged, defective, or wrong item, photos of the item and packaging.
Business information
New Game Gear
821 S Ivey Ln
Orlando, FL 32811
United States
To return an item, please email us first. Don’t mail a return without contacting us; we’ll send you return instructions, including where to ship it (see Returns & Refunds).
Shipping and returns
- Shipping Policy: we ship to U.S. addresses only. Standard shipping is $6.99 on orders under $75 and free on orders of $75 or more.
- Returns & Refunds: 30-day returns by mail. Email us first to start a return.
- Terms of Service and Privacy Policy