Last updated: October 6, 2026
Shipping at a glance
- Where we ship: United States only (50 states and Washington, D.C.; no APO/FPO/DPO addresses)
- Orders under $75: $6.99 flat-rate standard shipping
- Orders of $75 or more: free standard shipping
- Handling time: 0–2 business days
- Transit time: 2–8 business days
- Total delivery time: typically 2–10 business days from when you place your order
Where we ship
We currently ship only to addresses in the United States: all 50 states and Washington, D.C.
We do not ship to APO, FPO, or DPO military addresses (Armed Forces AA, AE, or AP), to Puerto Rico or other U.S. territories, to Canada, or to any other address outside the United States.
Shipping rates
| Order total | Standard shipping |
|---|---|
| Under $75.00 | $6.99 flat rate |
| $75.00 or more | Free |
The same rates apply to every U.S. address we ship to, including Alaska and Hawaii. Your shipping cost is shown at checkout before you pay. Taxes, if any, are also calculated at checkout.
Handling and delivery times
Orders are prepared for shipment within 0–2 business days. After an order ships, transit usually takes 2–8 business days, so most orders arrive within 2–10 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays.
Each product page shows that item’s typical delivery estimate. Delivery times are estimates, not guarantees. Carrier delays, weather, and holidays can add time.
Where orders ship from
Many products ship directly from our fulfillment partner’s U.S. warehouses. If your order contains more than one item, the items may arrive in separate packages and on different days.
Order tracking
We email order confirmations and shipping updates to the email address you used at checkout. If you have questions about where your order is, email support@new-game-gear.com with your order number.
Lost, missing, or damaged packages
Risk of loss passes to you when the carrier delivers your order. If tracking shows your package was delivered but you can’t find it, contact us within 7 days and we’ll help with the carrier claim.
If an item arrives damaged or defective, or we sent the wrong item, see our Returns & Refunds policy. Email us within 30 days of delivery with photos and we’ll offer a replacement or a full refund, including shipping.
Questions
Email support@new-game-gear.com (Monday–Friday, 9:00 a.m.–6:00 p.m. ET) or visit our Contact page.